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Privacy and Data Protection Policy

ARKAY TCG

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Legal Information

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Lucky Circle Unipessoal, Lda, legal entity no. 517541971, with registered office at Rua Almeida Garrett nº 19, 4430-300 Vila Nova de Gaia, is the entity responsible for the online store ARKAY TCG.

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ARKAY TCG is committed to ensuring the protection of the privacy and personal data of its customers and visitors, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), as well as applicable national legislation, including Law no. 58/2019 and current European Union e-commerce legislation.

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Any changes to this policy will be duly published on this page.

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What Information Do We Collect?

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ARKAY TCG collects the following personal data:

  • Name

  • Phone number

  • Postal address

  • Email address

  • Age

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This data is collected when creating an account, subscribing to newsletters, participating in campaigns or giveaways, or placing orders.

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In the context of online purchases, we also collect:

  • Billing and delivery address

  • Information required for payment processing (full card details are not stored)

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Data related to website usage may also be collected, such as IP address, device type, browser, and pages visited, for statistical purposes and service improvement.

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Purpose of Data Processing

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Personal data is processed for the following purposes:

  • Order processing and management

  • Invoicing and compliance with legal obligations

  • Delivery management

  • Customer communication

  • Sending commercial information, promotions, and newsletters (with consent)

  • Fraud prevention and transaction security

  • Statistical analysis and service improvement

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The legal basis for data processing includes:

  • Performance of a contract (online purchase and sale)

  • Compliance with legal obligations

  • Data subject’s consent

  • Legitimate interests of ARKAY TCG, always respecting the rights of the data subject

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Customers may withdraw their consent for marketing communications at any time.

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Data Sharing with Third Parties

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ARKAY TCG does not sell or transfer personal data to third parties.

Data may only be shared with:

  • Courier and delivery companies

  • Payment service providers

  • Entities responsible for fraud prevention and detection

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Only data strictly necessary for each purpose will be shared.

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International Data Transfers

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Personal data is generally processed within the European Economic Area (EEA). If a transfer outside the EEA is required, ARKAY TCG will ensure compliance with the legal requirements set out in the GDPR.

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What Are Cookies and What Are They Used For?

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Cookies are small files stored on the user’s device that help improve the browsing experience.

ARKAY TCG uses cookies for:

  • Session management

  • User identification

  • Shopping cart functionality

  • Statistical analysis

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Users may manage or disable cookies through their browser settings. Disabling cookies may affect the proper functioning of the website.

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Data Retention

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Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected or for the legally required periods, particularly for tax and accounting purposes.

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Data Subject Rights

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Under the GDPR, customers have the right to:

  • Access their personal data

  • Rectify inaccurate or incomplete data

  • Request data deletion (“right to be forgotten”)

  • Restrict or object to data processing

  • Request data portability

  • Withdraw consent, where applicable

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These rights may be exercised through the customer account or by contacting ARKAY TCG directly.

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Account Updates and Security

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Customers may update their personal data through the “My Account” area.

It is the customer’s responsibility to keep access credentials confidential. ARKAY TCG recommends that passwords not be saved in the browser.

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Security

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ARKAY TCG implements appropriate technical and organisational measures to ensure the security of personal data, including:

  • Secure connections (SSL)

  • Access control

  • System monitoring and updates

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Supervisory Authority

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If the customer believes their rights have not been respected, they may lodge a complaint with the Portuguese Data Protection Authority (CNPD) – www.cnpd.pt.

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Intellectual Property and Content

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All content on this website is the property of ARKAY TCG or its partners and is protected by copyright and intellectual property rights.

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Content may only be used for personal and non-commercial purposes. Any reproduction, distribution, or use without prior authorisation is prohibited.

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