Alternative Dispute Resolution (ADR)
Consumer Information
In the event of a consumer dispute, the consumer may resort to legally recognised Alternative Dispute Resolution (ADR) entities.
In accordance with Law no. 144/2015 of 8 September, ARKAY TCG, operated by Lucky Circle Unipessoal, Lda, hereby informs that the consumer may resort to the consumer alternative dispute resolution entities identified on the Portuguese Consumer Portal, available at:
www.consumidor.pt
The consumer may also resort to the European Online Dispute Resolution (ODR) Platform, available at:
https://webgate.ec.europa.eu/odr
Consumer Alternative Dispute Resolution Entities
CNIACC – National Centre for Consumer Conflict Information and Arbitration
Jurisdiction: General (nationwide coverage)
Email: cniacc@unl.pt
Website: http://www.arbitragemdeconsumo.org
Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Geographical coverage: Contracts concluded in the District of Faro
Email: apoio@consumidoronline.pt
Website: http://www.consumidoronline.pt
Consumer Conflict Arbitration Centre of the District of Coimbra
Geographical coverage:
Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua and Vila Nova de Poiares
Email: geral@centrodearbitragemdecoimbra.com
Website: http://www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Centre
Geographical coverage:
Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira
Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Website: http://www.centroarbitragemlisboa.pt
CICAP – Porto Consumer Information and Arbitration Centre
Geographical coverage:
Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia
Email: cicap@mail.telepac.pt
Website: http://www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Centre / Arbitral Court
Geographical coverage:
Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela and Vieira do Minho
Email: triave@gmail.com
Website: http://www.triave.pt
CIAB – Consumer Information, Arbitration and Conflict Centre
Geographical coverage:
Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde
Email: geral@ciab.pt
Website: http://www.ciab.pt
Consumer Conflict Arbitration Centre of the Autonomous Region of Madeira
Email: centroarbitragem.sras@gov-madeira.pt
Website: http://www.srrh.gov-madeira.pt
Final Information
Consumers may obtain updated information about Alternative Dispute Resolution entities on the Portuguese Consumer Portal.
ARKAY TCG is not bound by mandatory arbitration, except where otherwise provided by law.